Return privacy

Welcome to EFLDAY RFID! This return privacy agreement aims to explain to you how we collect, use, store, and protect your personal information when you conduct return operations on this platform. Please read this agreement carefully before using the return service.

1、 Scope of application

This agreement applies to all return related activities conducted on [overseas e-commerce platform name], covering the entire process from the time you initiate a return request to the end of the return process.

2、 Collection of Personal Information

During the process of applying for a return, we will collect the following personal information related to the return:

1 Basic identity information: including your name, registered account, contact information (such as phone number, email address), so that we can communicate with you about the progress of the return and confirm the return matter.

2 Order information: It involves the specific order number, purchased product name, specifications, quantity, purchase time, order amount, etc. that you apply for a return, used to accurately identify and process your return request.

3 Reason for return information: The description of the reason for return that you have selected or filled in, such as product quality issues, size mismatch, dislike, etc., helps us understand your needs and improve service quality.

4 Return product information: including the product's serial number (if any), product status (such as whether it has been opened, degree of use, etc.), to evaluate whether the product meets the return criteria.

5 Shipping address information: If you need to return the refunded or exchanged goods to you, we will collect your shipping address (including country, province/state, city, district, street, house number, postal code, etc.); If it only involves refunds, there is no need to collect this information again.

3、 Use of personal information

We will only use your personal information for the following purposes:

1 Handling return requests: Based on the information you provide, review your return request, determine if it meets the return policy and conditions, and arrange for the receipt, testing, and processing of the returned goods.

2 Customer Service: We provide you with consultation, answer questions, and handle complaints regarding returns, ensuring that you have a good experience during the return process.

3 Improve service: Analyze your return reasons and related information so that we can improve product quality, optimize sales processes, enhance after-sales service, and improve overall service levels.

4 Compliance with laws and regulations: When necessary, use your personal information to comply with applicable laws and regulations, such as responding to government investigations or legal proceedings.

4、 Storage of personal information

1 Storage location: We will store your personal information on secure servers, which may be located in your country/region or other countries/regions. Regardless of the storage location, we will take appropriate security measures to protect your personal information.

2 Storage period: We will retain your personal information for a reasonable period of time required to complete the return process and related services. After the return process is completed, according to the requirements of laws and regulations and business needs, we will delete or anonymize your personal information.

5、 Sharing of personal information

1 We will not sell your personal information to any third party.

2 In order to complete the return process, we may share your personal information (such as order information, reason for return, etc.) with relevant merchants, suppliers, or logistics partners. But we will sign strict confidentiality agreements with these third parties, requiring them to process your personal information in accordance with our regulations and the requirements of this privacy agreement, and ensure its security.

3 We may disclose your personal information when required by law or to protect our legitimate rights and interests (such as preventing fraud, complying with legal procedures, etc.).

6、 Security protection of personal information

We highly value the security of your personal information and take the following measures to protect it:

1 Technical measures: Use encryption technology to protect your personal information and prevent it from being stolen or tampered with during transmission and storage; Set up a firewall to prevent unauthorized access.

2 Management measures: Establish strict internal management systems, provide confidentiality training for employees involved in the processing of your personal information, clarify access permissions, and ensure that only authorized personnel can access and process your personal information.

3 Security Audit: Regularly audit and evaluate our information security systems to promptly identify and fix potential security vulnerabilities.

7、 Your rights

1 Access rights: You have the right to access the personal information we collect about your return and request us to correct or supplement any inaccurate information.

2 Delete right: In accordance with laws and regulations, you have the right to request us to delete your personal information. For example, when your personal information is no longer related to return processing and there are no other legitimate reasons to retain it.

3 Restricting processing rights: You have the right to restrict our processing of your personal information, such as when you believe that our processing violates legal provisions or your wishes.

4 Withdrawal of Consent Right: You have the right to withdraw your previous consent to our use of your personal information, but this may affect our ability to continue processing your return request.

8、 Change of Agreement

We may make changes to this privacy agreement based on changes in laws and regulations, business development, or other reasonable reasons. We will publish the revised agreement on the platform and notify you in an appropriate manner. If you continue to use our return service, it means that you agree to accept the revised agreement.

9、 Contact Us

If you have any questions, comments, or suggestions regarding this return privacy agreement or our personal information processing practices, you can contact us through the following methods: Customer service email: wm@qyswf.com Customer service hotline:+86 4008072289

We will respond promptly and address your issue upon receiving your feedback.

ELFDAY RFID

March 1, 2015